Returns & refunds

Title: Returns & Refunds

↩️ Right of Withdrawal

For online purchases, consumers generally have a 14-day period to exercise their right of withdrawal, subject to exceptions provided by regulations.

By providing your order number and request.

📦 Return Conditions

The product must be returned under the conditions stipulated by regulations and our terms of sale.

For cosmetic products: When a product has been unsealed after delivery, the right of withdrawal may be excluded if the product cannot be returned for reasons of hygiene or health protection.

💰 Refund

When the return is accepted and the refund conditions are met, the refund is processed according to the procedures provided by regulations and the General Terms and Conditions of Sale.

The refund is made via the payment method used during the order, unless otherwise agreed.